Frequently Asked Questions

We get a lot of questions about making sure you’re buying the right size accessory for your jar and we totally get that! Can't find the answers you're looking for? Contact us.

Our accessories are made to fit standard, modern production Ball and Kerr mason jars from 4oz-64oz.

Regular Mouth have a 2 3/4" or 70mm external diameter.

Wide Mouth have a 3 3/8" or 86mm external diameter.

For more details, please check out our Mason Jar Size Guide blog.

We accept all major credit cards, securely processed with ShopPay by Shopify.

We also accept Apple Pay and Google Pay.

We try hard to ship every order that comes in before 1 pm MST same-day, and all orders within 24 hours.

We ship most packages by USPS Ground Advantage which estimates delivery between 4-6 days. Heavy packages sometimes ship by UPS Ground.

Expedited
Orders ship by USPS Priority Mail 2-3 day or UPS 2-3 day.
We reserve the right to refund an expedited shipping charge and ship by UPS when it is much cheaper than Priority Mail (large or heavy orders).

Orders ship from our office / warehouse in beautiful Colorado.

More Information: https://masonjarlifestyle.com/shipping-returns/

We currently only ship internationally to Canada for a flat rate of $20 and the customer is responsible for the customs, duties, and taxes on the order.

For packages under 3lbs, International Customers can choose the "6-14 Days Customs Fees and Duties Paid" option at check out and for a flat rate of $30, we will pre-pay the fees associated with shipping.

For customers located in other countries, please reach out to us at contact@masonjarlifestyle.com to discuss options.

Yes! Wholesale price is 45% off retail on Mason Jar Lifestyle brand
products, and 30-40% off most other brands. Our minimum order for
wholesale is $300 retail ($150 once this minimum is met).

Get more information and apply here: https://masonjarlifestyle.com/pages/wholesale

Yes, we offer bulk discounts up to 40% depending on quantity. Please reach out to discuss options!

Please note that bulk discounts cannot be combined with percentage off coupons.

The products that are unique to Mason Jar Lifestyle are designed by us in Denver. Other products are sourced wholesale from various sources.

Most of our products are responsibly made from high quality materials like 100% food grade silicone, 304 stainless steel, and borosilicate glass in China.

We are a very small company. So for now, we cannot afford the minimum order quantities and higher prices associated with manufacturing in the US. We would love to eventually source our products from America, and as we sell higher quantities we will definitely keep looking for geographically closer sources for our products.

Stainless Steel
Most of the products we sell are made of 304 18/8 (18% chromium and 8% nickel) stainless steel, which is the most common variety used for food service.

It does not react with food and does not leech anything into the food. It is dishwasher, freezer, and oven safe.

Products made of stainless steel have a very long life. The fact that they can be reused almost indefinitely makes them very eco-friendly.

Silicone
We use either FDA or LFGB approved silicone for our products.

Silicone is comprised mainly of silicon which is derived from quartz sand and undergoes a process of adding oxygen, hydrogen, and carbon and removing contaminants that creates a durable but flexible material that can be easily shaped.

FDA is the American standard for silicone, and LFGB is the European
standard. Both are considered food grade, but Europe has higher
standards.
Any products expected to come in contact with food are LFGB grade while others, like our silicone sleeves are FDA silicone.

Plastic
All our plastic products are made of BPA and BPS-free polypropylene/polypropene (PP #5).

Polypropylene is a safe and durable plastic that is used widely from toys to food containers as it does not leech chemicals.
It is heat resistant and non-absorbent, making it both microwave and dishwasher safe.

Yes! Follow us on social media or join our email list to find out about our promotions.

For returns, replacements, and standard refunds, we offer a 6-month warranty.
Store credit refunds can be issued within 12 months of purchase.

For returns that are discretionary – ordered the wrong color or size, changed your mind, etc – you will need to pay the return shipping.

For returns that are our fault – defective or broken products and shipping errors – we will provide a prepaid return label. Please reach out to us directly.

All returned goods should be in resalable condition.
Jars are NOT eligible for return or exchange.

You can initiate a return or exchange here: https://6564f5-4.returnrabbit.app/login

Exchanges can only be made for product variations in the same listing (like size or color). If you'd like a different product, you can initiate a return and choose a gift card as your refund method to use on our site.