Shipping & Returns

Carbon-neutral shipping with Shopify Planet
Carbon-neutral shipping on all orders
709kg
shipping emissions removed
That's like...
1,815
miles driven by an average gasoline-powered car
Powered by Shopify Planet

We work hard to impress you by:

  • Charging fair shipping prices
  • Getting your order shipped the same or next day
  • Making sure it’s accurate
  • Being available to answer your questions and address your concerns – email us now!
  • Willingly accepting returns (see below for details)

Meet Your Shippers!

Wanna see the beautiful faces and learn a little bit more about the people lovingly packing your order? Come check them out HERE!

Domestic shipping

$3.99 flat rate shipping.
$9.99 expedited shipping.

FREE shipping on all US orders over $49

We try hard to ship every order that comes in before 1 pm MST on the same day, and all orders within 24 hours.

We ship most packages by USPS Ground Advantage. Heavy packages sometimes ship by UPS Ground.

Expedited orders ship by USPS Priority Mail 2-3 day or UPS 2-3 day. We reserve the right to refund an expedited shipping charge and ship by UPS when it is much cheaper than Priority Mail (large or heavy orders).

Orders ship from our office / warehouse in beautiful Wheat Ridge, CO (USA). Our shippers have music going, a nice break area, and lots of big windows to  check out the action at Dairy Queen across the street.



International shipping

We do not ship glass jars or fermentation weights internationally for the flat rate price. If you want a quote to ship jars, send us an email, but know that it will be expensive.
We will ship by the cheapest option between USPS and UPS.

You are responsible for all customs fees and duties imposed by your country or local post office.

Canada

$20 flat rate shipping, by USPS or UPS. Customer is responsible for any customs fees.

Returns

You can return anything for any reason, within 6 months.

Before you return anything, please send us an email if there might be anything we can explain better or help you with.

Our products come with a 6 month warranty. If anything breaks, email us.

For returns that are our fault – defective or broken products and shipping errors – we will send a prepaid return label.

For returns that are discretionary – ordered the wrong color or size, changed your mind, etc – you will need to pay the return shipping.

Once the return is approved, you will receive your credit in the same method of payment as the original order MINUS our original shipping costs.