We work hard to impress you by:
- Charging fair shipping prices
- Getting your order shipped the same or next day
- Making sure it’s accurate
- Being available to answer your questions and address your concerns – email us now!
- Willingly accepting returns (see below for details)
Domestic shipping
FREE shipping on US orders over $49
Smaller orders ship for just $5.99
Need it faster? Expedited shipping is $11.99
We try hard to ship every order that comes in before 1 pm MST on the same day, and all orders within 24 hours. Allow 1–3 days for engraving.
We ship most packages by USPS Ground Advantage. Some ship by UPS Ground.
Expedited orders ship by USPS Priority Mail 2-3 day or UPS 2-3 day. We reserve the right to refund an expedited shipping charge and ship by UPS when it is much cheaper than Priority Mail (large or heavy orders).
Orders ship from our office / warehouse in beautiful Wheat Ridge, CO (USA). Our shippers have music going, a nice break area, and lots of big windows to check out the action at Dairy Queen across the street.
International shipping
We do not ship glass jars or fermentation weights internationally for the flat rate price. If you want a quote to ship jars, send us an email, but know that it will be expensive.
We will ship by the cheapest option between USPS and UPS.
You are responsible for all customs fees and duties imposed by your country or local post office.
Canada
$20 flat rate shipping, by USPS or UPS. Customer is responsible for any customs fees.
$30 flat rate with duties paid for packages under 4 pounds.
Returns
You can return any item for any reason within 6 months of purchase, except glass jars, laser-engraved sleeves, and Blind Boxes. Store credit refunds can be issued within 12 months of purchase for eligible items.
Glass jars, laser-engraved sleeves, and Blind Boxes are not eligible for discretionary returns or exchanges. Contact us if any item is defective, damaged, or incorrect; our warranty and support terms below still apply.
Before you return anything, please send us an email if there might be anything we can explain better or help you with.
For discretionary returns—such as a wrong size or color, or a change of mind—you are responsible for the return shipping.
For defects, damage, or mistakes we made, please contact us directly; we will provide a prepaid return label.
Click here to start a return or exchange.
Exchanges can only be made for product variations in the same listing (like size or color). If you'd like a different product, you can initiate a return and choose a gift card as your refund method to use on our site.