Shipping & Returns
We strive to delight you by:
- Charging fair shipping prices
- Getting your order shipped ASAP
- Making sure it’s accurate
- Ensuring your order arrives in perfect conditions
- Being available to answer your questions and address your concerns – email us now!
- Willingly accepting returns (see below for details)
FREE shipping on orders above $29 (pre-tax)
$3 flat rate shipping for smaller orders.
$6 expedited shipping.
We try hard to ship every order that comes in before 2pm MST on the same day, and all orders within 24 hours.
We ship packages that are under 16oz by USPS First Class 2-5 day, and packages that are more than a pound by USPS Priority Mail 2-3 day. Some large or heavy packages will be shipped by UPS Ground – these are generally wholesale or very large orders.
All orders ship from beautiful Wheat Ridge, CO (USA).
We do not ship glass jars or fermentation weights internationally for the flat rate price. If you want a quote to ship jars, send me an email, but know that it will be expensive.
We will ship by the cheapest option between USPS and UPS.
You are responsible for all customs fees and duties imposed by your country or local post office.
$20 flat rate shipping by USPS.
We do not ship to Canada by UPS any more, after reports from customers that they charge exorbitant customs fees.
$25 flat rate shipping.
In almost every case, Royal Mail will fail to notify our customers when the package arrives at their local post office. Please track your package, and once it has arrived at the local post office you are responsible for retrieving it and paying the customs fees.
Europe, South America, Central America, Mexico
$25 flat rate shipping.
Asia, India, Russia, Eastern Europe
$50 flat rate shipping.
You can return anything for any reason, within 6 months.
Before you return anything, please send me an email if there might be anything I can explain better or help you with.
Our products come with a 6 month warranty. If anything breaks, email me.
For returns that are our fault – defective or broken products and shipping errors – we will send a prepaid return label.
For returns that are discretionary – ordered the wrong color or size, changed your mind, etc – you will need to pay the return shipping.
For glass items only (jars and fermentation weights), we charge a 20% restocking fee to cover our original shipping expense.
If we paid more than $10 to ship to you, we reserve the right to recover our original shipping expense.