Terms of service
Terms of Service
Last updated: May 31, 2026
These Terms of Service explain the rules for using Mason Jar Lifestyle’s website, placing orders, and interacting with our products, services, and content.
By using our website or placing an order, you agree to these Terms.
“Mason Jar Lifestyle,” “we,” “us,” and “our” refer to Flerve Industries, LLC, doing business as Mason Jar Lifestyle.
Terms of Service Basics
🛒 Orders
When you place an order, you agree that the information you provide is accurate and that you are authorized to use the payment method provided.
We may refuse, cancel, or limit orders when necessary.
💲 Pricing and Availability
We try hard to keep pricing, product details, and availability accurate.
If there is a pricing error, inventory error, website error, or product listing mistake, we may cancel or adjust the order before fulfillment.
📦 Products
We do our best to describe and photograph products accurately.
Colors, packaging, product details, and images may vary slightly from what appears on your screen.
🎨 Custom and Engraved Products
Custom, engraved, or personalized products may not be eligible for return unless defective or made incorrectly.
Please double-check spelling, names, dates, and design details before ordering.
🔁 Returns and Warranty
Our Returns & Warranty Policy controls returns, exchanges, warranty claims, and refund rules.
💬 Customer Support
Most questions can be answered quickly through our assistant or contact form.
If you prefer human help, just ask for a Mason jar expert.
📧 Marketing Messages
If you sign up for emails or text messages, you can unsubscribe at any time.
Consent to marketing messages is not required to buy from us.
⚖️ Disputes
Please contact us first so we can try to resolve the issue.
These Terms include arbitration and class-action waiver language below, where allowed by law.
Full Terms of Service
🧾 Agreement to Terms
These Terms are a legal agreement between you and Mason Jar Lifestyle.
By accessing our website, placing an order, creating an account, submitting content, contacting us, or using our services, you agree to these Terms and our Privacy Policy.
If you do not agree, please do not use our website.
👤 Eligibility
You must be at least the age of majority in your state, province, or country to place an order or use this website without involvement from a parent or guardian.
By using our website, you represent that you are legally able to agree to these Terms.
🛒 Orders and Acceptance
Placing an order does not guarantee acceptance.
We may refuse, cancel, limit, or hold an order for reasons including:
• Product availability
• Pricing errors
• Inventory errors
• Suspected fraud
• Payment problems
• Shipping restrictions
• Violation of these Terms
• Wholesale or resale concerns
• Errors in product listings or promotions
If we cancel an order after payment has been collected, we will issue a refund for the canceled portion.
💳 Payment
You agree to provide current, complete, and accurate billing and payment information.
Payments are processed by Shopify and third-party payment providers. We do not store your full credit card number.
You are responsible for any charges, taxes, shipping fees, duties, or other costs associated with your order.
💲 Pricing, Promotions, and Errors
We try to keep all prices, discounts, shipping rates, and product details accurate.
However, mistakes can happen.
We reserve the right to correct:
• Pricing errors
• Discount errors
• Coupon errors
• Shipping-rate errors
• Product description errors
• Inventory errors
• Image or variant errors
We may cancel or adjust affected orders, even after an order has been submitted, where allowed by law.
Coupons, discounts, free shipping offers, and promotions may be changed, limited, or discontinued at any time.
Unless stated otherwise:
• Discounts cannot be combined
• Discounts have no cash value
• Promotions may exclude certain products
• Promotions may be limited by date, quantity, customer, or location
📦 Product Descriptions and Images
We work hard to describe products accurately.
However:
• Colors may look different on different screens
• Product packaging may change
• Product images may show props not included with the item
• Mason jars are only included when the product title or description clearly says they are included
• Product dimensions may have minor variations
• Handmade, engraved, or custom items may vary slightly
We do not guarantee that all product descriptions, photos, colors, pricing, or availability will be error-free.
🫙 Product Use and Safety
You are responsible for using products safely and as intended.
Some of our products are used with food, drinks, jars, canning, fermentation, storage, or kitchen projects. Product information on our website is for general informational purposes only and is not a substitute for official food-safety guidance.
You agree to:
• Use products only as intended
• Inspect products before use
• Follow applicable food-safety practices
• Keep small parts away from children when appropriate
• Stop using damaged products
• Contact us if you believe a product is defective
Mason Jar Lifestyle is not responsible for damage, injury, loss, or contamination caused by misuse, improper cleaning, improper storage, improper canning practices, modification, or failure to follow appropriate safety guidance.
🎨 Custom, Engraved, and Personalized Products
Custom, engraved, personalized, or made-to-order products may have different rules.
By ordering a custom or engraved product, you confirm that:
• The text, design, image, or instructions you provide are accurate
• You have the right to use any text, image, logo, or design you provide
• Your requested content does not violate anyone else’s rights
• Your requested content is not illegal, hateful, threatening, obscene, or abusive
We may refuse or cancel custom orders at our discretion.
Once production begins, custom or engraved products may not be cancelable or returnable unless defective or produced incorrectly.
You are responsible for spelling, punctuation, names, dates, and design instructions you submit.
🚚 Shipping and Delivery
Shipping times are estimates, not guarantees, unless we expressly state otherwise.
We are not responsible for delays caused by:
• Shipping carriers
• Weather
• Incorrect addresses
• Customs delays
• Holidays
• Labor disruptions
• Events outside our control
You are responsible for providing a complete and accurate shipping address.
If a package is returned, delayed, lost, or misdelivered because of an incorrect address, we may require additional shipping payment to resend the order.
🌎 International Orders
International customers are responsible for:
• Customs fees
• Duties
• Taxes
• Import charges
• Brokerage fees
• Compliance with local laws
International shipping times vary and may be delayed by customs.
Some products may not be available for international shipping.
Warranty replacements do not include international shipping unless we choose to make an exception.
🔁 Returns, Exchanges, and Warranty
Returns, exchanges, refunds, and warranty claims are governed by our Returns & Warranty Policy.
That policy explains:
• Return timeframes
• Warranty coverage
• Discretionary returns
• Defective or incorrect items
• Return shipping responsibility
• Refund rules
• Items not eligible for return
If there is a conflict between these Terms and our Returns & Warranty Policy for a return or warranty issue, the Returns & Warranty Policy controls.
🎁 Gift Cards
Gift cards are not redeemable for cash except where required by law.
Lost, stolen, or unauthorized gift card use may not be replaceable.
Gift cards may be subject to additional terms shown at the time of purchase.
🤝 Wholesale Customers
Wholesale customers may be subject to additional terms, including:
• Minimum order requirements
• Different pricing
• Different shipping terms
• Different return rules
• Resale restrictions
• Marketplace restrictions
Wholesale products may be sold in retail stores or on your own website.
Wholesale products may not be sold on third-party marketplaces such as Amazon, eBay, Walmart Marketplace, Etsy, or similar platforms unless we approve it in writing or the product is incorporated into a unique finished product.
We may suspend or terminate wholesale access if these rules are violated.
🧾 Accounts
You may need an account for certain website features.
You are responsible for:
• Keeping login credentials secure
• All activity under your account
• Providing accurate account information
• Updating outdated information
We may suspend or terminate accounts that violate these Terms or appear to involve fraud, misuse, or unauthorized activity.
💬 Reviews, Photos, Comments, and User Content
If you submit reviews, photos, comments, testimonials, social media tags, product ideas, or other content, you give Mason Jar Lifestyle permission to use that content for business purposes.
This includes use on:
• Our website
• Product pages
• Social media
• Emails
• Advertising
• Marketing materials
You confirm that:
• Your content is truthful
• You own or have permission to share it
• It does not violate anyone else’s rights
• It is not illegal, abusive, misleading, or harmful
We may edit, reject, remove, or refuse to display user content at our discretion.
📸 Intellectual Property
All website content belongs to Mason Jar Lifestyle or our licensors unless otherwise stated.
This includes:
• Logos
• Product photos
• Graphics
• Text
• Videos
• Designs
• Website layout
• Product descriptions
• Blog content
• Custom code
You may not copy, reproduce, sell, scrape, republish, distribute, or use our content for commercial purposes without written permission.
🚫 Prohibited Uses
You agree not to use our website or services to:
• Violate any law
• Infringe intellectual property rights
• Submit false or misleading information
• Attempt fraud
• Interfere with website security
• Scrape or harvest data
• Upload viruses or malicious code
• Harass, abuse, or threaten others
• Place unauthorized or abusive orders
• Resell products in violation of wholesale terms
• Misuse discounts, promotions, or referral programs
• Reverse engineer or interfere with website features
We may block, cancel, suspend, or refuse service for violations.
🤖 Support Tools and Automated Assistance
We use support tools to help answer questions faster and organize customer service requests.
Some responses may be assisted by technology.
Support responses are provided for convenience and customer service. They do not replace these Terms, our Returns & Warranty Policy, product instructions, or applicable law.
If you want help from a person, ask for a Mason jar expert.
📧 Email and SMS Communications
By placing an order or contacting us, you agree that we may send transactional messages related to:
• Orders
• Shipping
• Delivery
• Returns
• Warranty claims
• Customer support
• Account activity
If you separately sign up for marketing emails or texts, we may send promotional messages.
For SMS marketing:
• Message frequency may vary
• Message and data rates may apply
• Consent is not required to purchase
• You can opt out by replying STOP
• You can request help by replying HELP or contacting us
Email marketing can be stopped by using the unsubscribe link in the email.
🔗 Third-Party Links and Services
Our website may link to third-party websites, apps, forms, payment providers, social platforms, review tools, shipping tools, or other services.
We are not responsible for third-party websites, services, content, policies, or practices.
Your use of third-party services may be governed by their own terms and privacy policies.
🧪 Website Availability
We try to keep our website available and working properly.
However, we do not guarantee that the website will always be uninterrupted, secure, timely, or error-free.
We may update, modify, suspend, or discontinue parts of the website at any time.
⚠️ Disclaimer of Warranties
Except as expressly stated in our Returns & Warranty Policy, our website, services, and products are provided “as is” and “as available” to the fullest extent permitted by law.
To the fullest extent permitted by law, we disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted website operation.
Some states or jurisdictions do not allow certain warranty disclaimers, so some limitations may not apply to you.
🛡️ Limitation of Liability
To the fullest extent permitted by law, Mason Jar Lifestyle and its owners, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
This includes damages related to:
• Website use
• Product use or misuse
• Shipping delays
• Lost profits
• Lost data
• Business interruption
• Third-party services
• Unauthorized access
• Product availability
• Pricing or listing errors
To the fullest extent permitted by law, our total liability for any claim will not exceed the amount you paid to Mason Jar Lifestyle for the product or service giving rise to the claim, or $100, whichever is greater.
Some jurisdictions do not allow certain limits of liability, so some limitations may not apply to you.
🙋 Indemnification
You agree to defend, indemnify, and hold harmless Mason Jar Lifestyle from claims, damages, losses, liabilities, costs, and expenses arising from:
• Your misuse of our website
• Your misuse of our products
• Your violation of these Terms
• Your violation of law
• Your violation of someone else’s rights
• Content, designs, images, or instructions you provide
• Unauthorized resale or marketplace activity
• Fraudulent or abusive activity
🌪️ Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
This may include:
• Weather
• Natural disasters
• Carrier delays
• Labor disruptions
• Supply shortages
• Internet outages
• Payment processor outages
• Government action
• Customs delays
• War, terrorism, or civil unrest
• Public health emergencies
⚖️ Dispute Resolution
Please contact us first.
Most issues can be resolved quickly by emailing contact@masonjarlifestyle.com.
Before filing a claim, you agree to first try to resolve the dispute informally by contacting us. We will also try to resolve disputes informally before taking formal action.
If a dispute cannot be resolved informally within 30 days, the dispute may proceed as described below.
🧑⚖️ Arbitration Agreement
To the fullest extent permitted by law, you and Mason Jar Lifestyle agree that disputes will be resolved by binding individual arbitration instead of in court.
This arbitration agreement applies to claims arising from or relating to:
• These Terms
• Your use of the website
• Your order
• Products purchased from us
• Customer support interactions
• Marketing communications
• Privacy or data-related claims, where allowed by law
The arbitration will be conducted by a neutral arbitrator under applicable consumer arbitration rules.
Arbitration may be conducted by phone, video, written submission, or in person where appropriate.
You and Mason Jar Lifestyle each waive the right to a jury trial to the fullest extent permitted by law.
🚫 Class Action Waiver
To the fullest extent permitted by law, disputes must be brought only on an individual basis.
You and Mason Jar Lifestyle agree not to bring or participate in:
• Class actions
• Class arbitrations
• Collective actions
• Representative actions
• Private attorney general actions, where waiver is permitted by law
An arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual claim.
🏛️ Small Claims and Exceptions
Either party may bring an individual claim in small claims court if the claim qualifies.
Either party may seek court relief for:
• Intellectual property infringement
• Unauthorized use of content
• Security threats
• Fraud
• Injunctive relief where arbitration is not legally required
✉️ Arbitration Opt-Out
You may opt out of the arbitration agreement within 30 days of first agreeing to these Terms.
To opt out, email contact@masonjarlifestyle.com with the subject line:
Arbitration Opt-Out
Include your name, email address, mailing address, and order number if applicable.
Opting out of arbitration does not affect any other part of these Terms.
🏔️ Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.
Where a claim is not subject to arbitration, the claim will be handled in the state or federal courts located in Colorado, unless applicable law requires otherwise.
🔄 Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on our website with a new “Last updated” date.
Continued use of our website after changes are posted means you accept the updated Terms.
❌ Termination
We may suspend or terminate access to our website, services, wholesale account access, or customer account features if we believe you violated these Terms or misused our services.
Sections that by their nature should continue after termination will remain in effect, including payment obligations, intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution terms.
📫 Contact Us
Questions about these Terms?
Email us at contact@masonjarlifestyle.com.
