I've ordered a few things now: the sprouting lids (stainless steel) and some soap pumps and the juicer. There was an issue with the lids of the soap pump not being threaded correctly, but they sent out replacements right away. Now all my bathrooms have mason jar soap dispensers that work great. The juicer is fantastic for making cocktails or when you just need a small amount of citrus juice for baking. The sprouting lids have sprouted alfalfa, sunflower, mung bean, wheat berry, and broccoli sprouts thus far, and I'm so pleased at the performance. The products are great, but the customer service is vintage in the best way--a small business that truly cares about doing a great job.